FAQs

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WHAT IS THE DELIVERY TIME & COST?
For domestic delivery in the UK we use Royal Mail first class service which usually arrives the next working day after dispatch. During times of national adversity, unexpected weather and pandemics there may be some delays to the usual fast service. Proof of postage is always supplied and if you have paid via PayPal you will receive an email notification that a postage label has been purchased for your order.

HOW QUICKLY WILL YOU DISPATCH MY ORDER?
We aim to post within three working days however in most cases you will receive your order the next working day. Dispatch days at Jog On HQ are usually Monday, Tuesday, Friday and Saturdays. For urgent orders please get in touch to arrange a faster and guaranteed service. There may be extra costs involved for an upgraded postal service.

DO YOU SHIP INTERNATIONALLY?
Yes we ship worldwide. We can use DHL Express Service or offer a standard and cheaper rate using Royal Mail International Postage Service that may take up to two weeks depending on where you are in the world.

To USA and Europe you will commonly receive your parcel within 5 working days. Asia and Australia may take up to 14 working days to arrive using the standard service. We advise using the DHL express service for a quicker and door to door tracked service.

HOW DO I RETURN MY PRODUCT(S)?
In the unlikely event of receiving unwanted items, it is the customers responsibility to pay for and return the item. In the case of ordering more than one size, colour or other variation, Jog On is happy to send UK customers a return label which can be printed out and used on the original packaging by way of return. International customers must incur the cost of returns and exchange.

CAN I EXCHANGE MY PRODUCT(S)?
We offer a free exchange service upon receiving the unwanted item meaning the customer incurs no further cost for postage. Jog On is happy to send UK customers a return label which can be printed out and used on the original packaging by way of return. International customers must incur the cost of returns and exchange.

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DO YOU OFFER GIFT CARDS??
We sell virtual gift cards that can be purchased on our product page, you can select the value on the following links:-
  1. £10.00 Gift Card
  2. £15.00 Gift Card
  3. £20.00 Gift Card
  4. £25.00 Gift Card

IF A PRODUCT IS OUT OF STOCK DOES THAT MEAN IT IS DISCONTINUED?
Please let us know if an item is out of stock so we can check the stock availability at our warehouse. If the item is not available we will let you know when it can be delivered.

If required, you can reserve any particular item where we will you will be placed on a pre-order waiting list.

HOW CAN I ORDER IN BULK OR FOR A TEAM, CLUB OR SCHOOL?
We offer discounted rates for bulk orders. We can personalise your sportswear, offer alternative colours to that which you see on our website as well as add names or other details. We can add logos, flags, badges and the like. You can email us contact@jogon.org for enquiries and bespoke quotes to meet your needs.

HOW CAN I ADD PERSONALISATION LIKE MY OWN LOGO OR NAME?
We can personalise your sportswear, offer alternative colours to that which you see on our website as well as add names or other details. We can add logos, flags, badges and the like. You can email us contact@jogon.org for enquiries and bespoke quotes to meet your needs. We offer discounted rates for bulk orders.

WHAT PAYMENT METHODS DO YOU ACCEPT?
You can pay via Bank Transfer or using PayPal. You do not need a PayPal Account in order to process your card payment through the PayPal prompt. Our bank details are as follows:-

Account Name: Jog On

Account Number: 82591316

Sort Code: 40-25-27

For International Payments please use the additional information

IBAN: GB63HBUK40252782591316
BIC (Branch identifier code) – HBUKGB4104V


DO YOU OFFER BUSINESS TO BUSINESS AND WHOLESALE?
We welcome business to business sales and look forward to adding companies to our list of stockists and partners. Please email us contact@jogon.org to discuss our trade prices and partnership.